Privacy Policy

EWP Certification Australia Pty Ltd ("EWP Certification Australia", "we", "us" or "our") is committed to protecting the privacy of the people and businesses we work with. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, request a quote, book an inspection, or otherwise engage our engineering and certification services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or submitting information through our forms, you consent to the practices described in this policy.

We only collect information that is reasonably necessary to provide our services. Depending on how you interact with us, this may include:

• Contact details such as your name, company name, email address, phone number and postal or site address.
• Details about the equipment, fleet or worksite relevant to an inspection, quote or certification request.
• Photos, documents, service records and reports you upload through our booking, quote or contact forms.
• Correspondence and enquiry history when you communicate with our team.
• Technical information such as your IP address, browser type and pages viewed, collected automatically when you browse the site.

We use the information we collect to:

• Respond to enquiries, prepare quotes and schedule inspections.
• Carry out engineering assessments, testing and certification, and issue the associated reports and compliance documentation.
• Manage our relationship with you, including sending service updates, reminders and administrative notices.
• Meet our legal, regulatory and record-keeping obligations under Australian Standards and workplace safety law.
• Improve our website, services and customer experience.

We do not sell your personal information. We may disclose it to trusted third parties only where necessary to deliver our services or comply with the law, including:

• Our engineers, technicians and authorised staff involved in your inspection or certification.
• Service providers who support our operations, such as IT, hosting, email and document storage providers.
• Regulators, courts or government bodies where required or authorised by law.

Where information is stored or processed using cloud services, we take reasonable steps to ensure it is handled securely and consistently with this policy.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Uploaded files and reports are stored in secured systems with restricted access. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

We retain personal information and certification records for as long as necessary to provide our services and to meet our legal, insurance and professional obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the effective date shown above.

If you have any questions about this Privacy Policy, or wish to make a request or complaint about how we handle your personal information, please contact us: